Terms & Conditions

Declaration – I declare that the details given are correct and that I am responsible for any
traffic infringements that may occur during the assessment / lesson.

Waiver – If a vehicle I provide is used to complete the in-car session(s) then, while the tutor
will endeavour to take all necessary professional care, I understand that responsibility for
any damage sustained to/by the vehicle or third-party rests solely with me. I acknowledge
and agree that neither the tutor or Enhanced Services Limited (or parent companies) will be
responsible for vehicle damage sustained in assessments/lessons.

Cancellation – If the Driving instructor needs to cancel the session booked there will be a
refund. limited to the cost paid for the session booked. If the person. who books and/or pays
for the session there will be a credit available to reschedule the session – if cancelled more
than 24 hours in advance. If the booking is cancelled by the person who books, and/or pays
for the session is 24 hours less the scheduled session start time, then there will be no
refund. If there is no attendance to the booking, there will be no refund.

In-car CCTV - This vehicle is fitted with a CCTV system that records image and sound
during the lesson. This may be viewed by the Enhanced Services, NZTA, NZ Police and
other parties as evidence and helping maintain health & safety. Recordings are not kept
past the expiry of the hard-drive memory capacity.

Smoking/vaping - This is a working environment and is not permitted in the vehicle at any
time.

Use of instructor’s vehicle for practical driving tests - I acknowledge that if I use the
instructor’s car for a practical driving test, I am responsible for any costs arising from any of
the following events should they occur while the vehicle is under my control. 1 In the event
of an accident the cost of repair to the vehicle, or cost incurred by a third party up to the limit
of the vehicle’s insurance excess or all the costs not otherwise covered by insurance. 2 In
the event of a traffic infringement or offence the fine imposed.

Detail - You must bring your current and valid physical licence (not a digital or
photocopied version), corrective eye wear (if required as a condition on your licence) and
appropriate closed shoes to every lesson. Failure to meet any of these requirements will
result in a lesson cancellation and incur a cancellation fee equal to the lesson fee.
Each Driving Lesson is an hour in duration and tailored to your needs.
Your Driving Lesson will start and finish at the selected location, chosen when booking.
The support person (Parent/Caregiver) has the option to attend the lesson but for safety
reasons must not provide input into the practical driving lesson.
You may not have any other passengers (e.g. children or infants) in the car as they may
distract you from driving.
All Driving Lessons must be prepaid and booked online. Bookings are subject to availability.
All of our instructor's vehicles are fully insured, dual controlled and have an in-car camera for
your safety.
Lessons are non-transferable.
All lessons are in the instructor's dual controlled vehicle unless other arrangements are
made prior with your instructor.

Enhanced Services Ltd t/a Enhanced Driver Training Terms and Conditions Version 2.1 2025

Driving Lessons can be conducted in the instructor’s dual control vehicle or your personal
vehicle, if agreed upon with the instructor.
When using your personal vehicle, you must ensure that your vehicle has a valid registration
(REGO), WOF, and be of a WOF standard at time of lesson, for example the brake light and
indicators must operate. Failure to meet this requirement will result in a lesson cancellation
and incur a cancellation fee equal to the lesson fee.
When using your own vehicle for the lesson, the insurance is your own responsibility. Please
check with your own insurer to ensure you have the correct cover.
If you arrive within 10 minutes of your scheduled booking time, the Driving Lesson will be
shortened by that amount of time, at the driving instructor's discretion. E.g. If you
arrive to your booking 5 minutes late, your booking will be shortened to 55 minutes long.
If you arrive more than 10 minutes late to your agreed booking time, it will result in a lesson
cancellation and incur a cancellation fee equal to the lesson fee.
All BEV (Battery electric vehicles) and PHEV (Plug-in petrol hybrid vehicle) owners if you
wish you take the lesson in your own car then you must ensure that your vehicle has a
current RUC licence and present proof of this before any driving lesson. Instructors are
required to verify the RUC licence and will cancel the lesson if the vehicle does not have a
current RUC licence displayed and the current odometer reading is less than the ‘maximum
distance recorder’ shown on the RUC label (including the distance needed for the lesson)
and you will be charged the full lesson fee.
Any cancellations or changes to your booking due to any reason will be emailed or texted to
you The lesson credit will get added to your profile and you can re-book online.
Cancellation or changes for any reason including sickness, time or date, within 24 hours prior
to the commencement of your lesson will incur a cancellation fee equal to the lesson fee.
Any cancellation or termination during a lesson, or within the cancellation period of 24 hours
will incur a cancellation fee equal to the session fee.
If you fail to arrive for your booking it will result in a lesson cancellation and incur a
cancellation fee equal to the lesson fee.
ENHANCED may share basic information like name, lesson schedule, booking status and
post-lesson notes with the organisation paying on behalf of the student for driving lessons.
This is for the sole purpose of keeping them updated. ENHANCED handles information in
line with the latest regulations and policies, ensuring confidentiality and security.
Our instructors are committed to following NZTA Waka Kotahi guidelines while conducting
driving lessons and preparing students for their driving test. Instructors are not permitted to
conduct lessons along the test routes to avoid students becoming proficient only on the
specific route and then potentially being at risk when driving on different routes and when
handling different driving conditions. It is a NZTA Waka Kotahi guideline that we do not teach
the test route, ENHANCED Driving School teach safe driving skills with the goal of helping
students to pass their practical driving tests and prepare them to drive safely in different
driving conditions when tested.
ENHANCED Driving School shall not be liable to you or to any third party for any
modification, price change, suspension or discontinuance of the Service.

Enhanced Services Ltd t/a Enhanced Driver Training Terms and Conditions Version 2.1 2025

ENHANCED Driving School - reserves the right at any time and from time to time to modify
or discontinue, temporarily or permanently, the Service (or any part thereof) with or without
notice.
Prices of all Services are subject to change with or without notice.
Credit card security is implemented using secure SSL encryption on all transactions and
processed using a secure, trusted, PCI compliant payment gateway used by ENHANCED
Driving School.
All fees and transactions are in New Zealand dollars.
Lesson credit – The lesson package credits will expire 24 months from the date of purchase.
After expiry, the lesson credit will automatically be converted in to account balance that can
be used towards any product(lesson/session) within the ENHANCED Driving School online
booking system. Book Driving Lessons | ENHANCED Driving School - Driving Lessons

Utilizing account balance - While the lesson credit may be expired, the account balance can
still be used to book a driving lesson. The cost of a new driving lesson booking will be based
on the current pricing at the time of booking, not at the original price at the time of credit
issuance. This would mean that you may have to pay the difference to book a lesson after
the original credit expiry.
Refund - You can request a refund at any time by clicking on Email Us
We reserve the right to terminate the assessment if:
You engage in any behaviour that your instructor determines is reckless; or
You fail to comply with the instructions or directions of the instructor before/during the
assessment; or
Your instructor has assessed your driving skills/competence and deemed you to be
unfit/unsafe to drive; or
You show any signs of impairment that will impact your ability to drive safely.
If your lesson is terminated for any of the above reasons, you will incur a cancellation fee
equal to the lesson fee.